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    Creators' App

    [Make sure the camera is connected to the Internet and try again.] is displayed on the smartphone

    Check the following.

    • Check whether the camera has a stable connection with Wi-Fi. If (Wi-Fi connected, communication status good) is displayed on the camera monitor, the connection with Wi-Fi is stable. If the signal strength is insufficient, move to a place with a stronger signal, etc.
    • Public Wi-Fi that requires web authentication cannot be used. Make settings to use the Wi-Fi in your home or office, etc.
    • If connection is still not possible after trying the above, try connecting again later.