|This article provides some general troubleshooting tips for webcam problems. |
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|Time needed: |
10-20 minutes activity
Camera does not work in a specific applicationThe problem may be related to a specific application, or a new version of it.
A simple way to check if it is application-related, is to test with the preinstalled webcam application (depending on the model: VAIO Camera Capture Utility or ArcSoft Webcam Companion).
If you do not have one of those installed, Windows Live Messenger (free to download and install) can also be used for testing.
If the problem is indeed related to a specific application, we recommend to first check with the application vendor for any known issues.
Camera driver cannot be foundThe camera driver is not available in the 'Preinstalled Drivers' section for recent VAIO models, because the bundled Windows driver is used. Typically Windows should be able to locate the driver on its own.
If installed correctly, you can find it in Device Manager, in the section Imaging Devices.
We strive to make as many drivers available, but for certain Operating System upgrade situations we do not have a driver available. For some models, the preinstalled driver from the originally installed Operating System may still be used.
Camera is not detected at allIf the camera is installed correctly, you can find it in Device Manager, in the section Imaging Devices.
If the Camera was still functioning correctly recently, but stopped being detected in Device Manager, the easiest solution may be to perform a System Restore to a day before the problem started.
If the System Restore did not solve it, the issue may very well be hardware related. In this case, before contacting our services for support, the next inevitable step will be, to perform a Full System Recovery.
The procedure to perform a Full System Recovery differs depending on the model. Please refer to the Troubleshooting and Recovery Guide for further guidance with this step.